Terms of Service
Introduction
Welcome to vivaluren.com (the “Site”).
The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of the Site, including its content, products, checkout functions, customer accounts, tools, and other services made available through vivaluren (collectively, the “Services”).
By accessing or using the Site, browsing products, creating or using an account, placing an order, or otherwise using the Services, you agree to these Terms together with our applicable:
- Terms of Purchase
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Other policies or notices published through the Site
If you do not agree with these Terms, please discontinue use of the Site and Services.
Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate the Site and make our products and Services available online.
Nothing in these Terms is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
Section 1 — Eligibility and Acceptable Use
By accessing or using the Site, you confirm that you have reached the legal age required to enter into a binding transaction in your jurisdiction or otherwise have the legal capacity necessary to use the Services.
You may use the Site only for lawful purposes.
You must not:
- Use the Site for fraudulent, unlawful, or unauthorized activities;
- Violate applicable laws or regulations;
- Introduce viruses, malware, malicious code, or other harmful technologies;
- Attempt to gain unauthorized access to accounts, systems, or restricted areas;
- Interfere with Site security, performance, or normal operation;
- Misuse checkout, payment, promotional, or account functionality; or
- Infringe the lawful rights of another person or organization.
Material violations of these Terms may result in restriction, suspension, or termination of access where reasonably necessary and permitted by applicable law.
Section 2 — General Conditions
We may restrict, suspend, or refuse access to certain Services where reasonably necessary for purposes including:
- Security;
- Fraud prevention;
- Legal compliance;
- Technical maintenance;
- Misuse prevention; or
- Other legitimate operational reasons.
Information submitted through the Site may pass through different networks, systems, and service providers and may be technically adapted where reasonably necessary to provide the Services.
You may not reproduce, duplicate, copy, resell, distribute, commercially exploit, or otherwise misuse a substantial portion of the Site or Services without authorization from us or the applicable rights holder.
Section 3 — Accuracy of Site Information
We make reasonable efforts to keep information displayed on vivaluren.com accurate and current.
However, general or non-material information may occasionally contain errors, omissions, or outdated content.
We may correct or update Site information where reasonably necessary.
Nothing in this section limits our responsibilities concerning:
- Product descriptions;
- Pricing;
- Accepted orders;
- Shipping and delivery;
- Returns;
- Refunds; or
- Consumer rights that cannot legally be excluded or limited.
Customers should review applicable product information and store policies before completing a purchase.
Section 4 — Changes to Products, Services, and Prices
Product prices, availability, promotions, and certain Site features may change from time to time.
We may reasonably modify, suspend, replace, or discontinue certain products, Services, or Site functionality.
Such changes generally will not unlawfully affect rights associated with orders that have already been accepted.
Material pricing or listing errors will be handled in accordance with our Terms of Purchase and applicable law.
Section 5 — Products and Services
Certain products may be available exclusively through the Site or offered in limited quantities.
We make reasonable efforts to accurately present product information, including:
- Photographs;
- Colors;
- Materials;
- Dimensions;
- Descriptions;
- Features; and
- Specifications.
Minor differences may occasionally occur because of factors such as:
- Screen or device settings;
- Photography or lighting conditions;
- Reasonable manufacturing variations; or
- Product or packaging updates.
These reasonable differences do not affect your rights if a product arrives damaged, defective, incorrect, unsafe, incomplete, or materially different from its description.
Eligible returns and refunds are governed by our Return & Refund Policy.
Section 6 — Orders and Customer Information
Customers are responsible for providing accurate and complete information when:
- Placing an order;
- Entering billing information;
- Providing a shipping address;
- Creating or maintaining an account; or
- Communicating with customer support.
Orders may be reviewed before fulfillment.
Where reasonably necessary, we may decline, restrict, or cancel an order in circumstances involving:
- Product unavailability;
- Material pricing or listing errors;
- Incomplete or inaccurate order information;
- Payment authorization problems;
- Suspected fraudulent or unauthorized activity;
- Shipping restrictions; or
- Other circumstances that reasonably prevent fulfillment.
Submitting an order does not automatically guarantee acceptance or fulfillment.
If we cancel an order after payment has already been successfully collected, the applicable amount will be returned to the original payment method.
For additional purchase-related terms, please review our Terms of Purchase.
Section 7 — Payments
Available payment methods are displayed during checkout.
Payment options may vary depending on factors such as:
- Customer location;
- Device;
- Payment-provider availability; and
- Checkout configuration.
Please review the payment options displayed during checkout before completing your purchase.
By submitting payment information, you confirm that:
- The information provided is accurate;
- You are authorized to use the selected payment method; and
- You authorize the applicable payment provider to process the transaction.
Payment transactions may be handled through Shopify or independent third-party payment providers.
Where payment information is entered directly through an applicable payment processor, vivaluren may not directly receive or store complete payment-card details.
Section 8 — Shipping and Delivery
vivaluren currently ships to addresses within the United States only.
Orders are generally processed within up to 5 business days after payment has been confirmed.
After dispatch, standard delivery within the United States generally takes approximately:
10–20 business days
Current standard shipping charges are:
Orders of $39.00 USD or More
FREE Standard Shipping
Orders Under $39.00 USD
$2.99 USD Standard Shipping
The applicable shipping charge will be displayed during checkout before the order is completed.
Delivery estimates begin after dispatch and do not include the order-processing period.
Delivery timeframes are estimates and are not guaranteed arrival dates.
Delivery may occasionally be affected by:
- Carrier operations;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
Detailed shipping information is available in our Shipping Policy.
Section 9 — Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests should generally be submitted before the order enters processing.
Once processing or shipment preparation has begun, changes or cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return procedure.
Complete cancellation terms are provided in our Return & Refund Policy.
For assistance, contact:
Section 10 — Returns and Refunds
Eligible returns, cancellations, and refunds are governed by our Return & Refund Policy.
Eligible products may generally be returned within:
14 calendar days after delivery
subject to the eligibility conditions stated in that policy.
Our Return & Refund Policy explains:
- Return eligibility;
- Return authorization procedures;
- How to request a return;
- Return destinations;
- Return shipping responsibilities;
- Damaged, defective, incomplete, or incorrect products;
- Cancellation procedures;
- Restocking fees; and
- Refund processing.
Customers should obtain the applicable return instructions before sending a product back.
Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
For eligible preference-based returns, customers are responsible for the applicable return shipping costs.
Where an issue results from our fulfillment error or a qualifying product defect, customers will not be responsible for reasonable additional return shipping costs required to resolve the issue.
We do not charge restocking fees for products that qualify for return under our policy.
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
If general wording in these Terms conflicts with a more specific provision of our Shipping Policy or Return & Refund Policy concerning shipping, returns, cancellations, or refunds, the applicable specific policy will govern to the extent permitted by law.
Section 11 — Damaged, Defective, Missing, or Incorrect Products
If your order arrives:
- Damaged;
- Defective;
- Incomplete;
- Incorrect; or
- Materially different from its description,
please contact:
To help us review the issue, please provide:
- Your order number;
- A description of the problem; and
- Relevant photographs or videos where appropriate.
After reviewing the available information, we will provide an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
Where the issue results from our fulfillment error or a qualifying product defect, the customer will not be responsible for reasonable additional return shipping costs associated with resolving the issue.
Section 12 — Third-Party Tools and Services
The Site may provide access to functionality, applications, payment services, or other tools supplied by independent third parties.
Third-party services may be subject to their own:
- Terms;
- Privacy practices;
- Technical requirements; and
- Operating conditions.
We do not control every aspect of independent third-party services.
Customers should review the applicable provider's terms before using an external service where appropriate.
Nothing in this section removes our responsibilities to customers under our published store policies or applicable consumer-protection laws.
Section 13 — Third-Party Links
The Site may contain links to websites, platforms, or resources operated by independent third parties.
We do not control those websites and are not responsible for their:
- Content;
- Security practices;
- Privacy practices;
- Availability; or
- Independently offered products or services.
If you choose to access an external website, you should review its applicable terms and privacy policies before submitting personal information or completing a transaction.
The presence of a third-party link does not necessarily constitute an endorsement.
Section 14 — User-Submitted Content
Where the Site permits users to submit reviews, comments, feedback, photographs, or similar content, you are responsible for ensuring that you have the appropriate rights or authorization to provide that content.
You must not submit content that is:
- Unlawful;
- Fraudulent;
- Defamatory;
- Abusive;
- Malicious;
- Infringing;
- Intentionally misleading; or
- Otherwise prohibited by applicable law.
We may remove or restrict user-submitted content where reasonably necessary to protect customers, the Site, our business, or third parties.
Section 15 — Privacy
Our collection, use, disclosure, retention, and processing of personal information are described in our Privacy Policy.
Please review the Privacy Policy for information concerning:
- Personal information we may collect;
- How information may be used;
- How information may be disclosed;
- Cookies and similar technologies;
- Privacy rights;
- Marketing preferences;
- Data-sharing choices; and
- Other privacy practices.
Privacy-related requests should be submitted using the procedures described in our Privacy Policy.
Section 16 — Intellectual Property
Unless otherwise stated, the Site and its contents—including text, graphics, product photographs, logos, icons, layouts, designs, software, and other materials—are owned by, licensed to, or otherwise lawfully used by vivaluren or Shenzhen Yongchen Technology Co., Ltd.
You may access and use the Site for lawful personal and non-commercial shopping purposes.
Unless authorized by us or the applicable rights holder, you may not:
- Reproduce;
- Copy;
- Modify;
- Distribute;
- Publish;
- Sell;
- License;
- Commercially exploit; or
- Create derivative works from
protected Site content.
Third-party trademarks, names, and other intellectual property remain the property of their respective owners.
Section 17 — Site Availability
We aim to provide a reliable and secure online shopping experience.
However, the Site may occasionally experience:
- Maintenance;
- Technical interruptions;
- Delays;
- Errors; or
- Other operational disruptions.
To the extent permitted by applicable law, general Site functionality is provided on an “as available” basis.
Nothing in this section limits rights concerning accepted orders, eligible refunds, defective products, or consumer protections that cannot legally be excluded.
Section 18 — Disclaimer
To the extent permitted by applicable law, we do not guarantee that access to the Site will always be uninterrupted or completely free from technical errors.
Nothing in these Terms excludes or limits:
- Statutory warranties;
- Consumer guarantees;
- Product-safety obligations;
- Mandatory legal remedies; or
- Other rights that cannot legally be excluded.
Section 19 — Limitation of Liability
To the maximum extent permitted by applicable law, Shenzhen Yongchen Technology Co., Ltd., together with applicable service providers and representatives, will not be liable for indirect, incidental, special, or consequential losses arising solely from access to, use of, or inability to access the Site where such liability may legally be limited.
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.
Nothing in this section limits customer rights relating to:
- Damaged or defective products;
- Materially misdescribed products;
- Incorrect orders;
- Eligible refunds;
- Fraud;
- Willful misconduct;
- Mandatory consumer protections; or
- Other rights or liabilities that cannot legally be waived.
Section 20 — Indemnification
To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or costs resulting directly from:
- Your unlawful use of the Site;
- A material violation of these Terms; or
- Your infringement of another person's lawful rights.
This provision does not require you to indemnify us for losses resulting from our own unlawful conduct, negligence, breach of these Terms, or failure to comply with applicable law.
Section 21 — Suspension and Termination
We may restrict, suspend, or terminate access to the Site where reasonably necessary, including in circumstances involving:
- Fraud or suspected fraud;
- Unlawful activity;
- Security threats;
- Misuse of the Site; or
- Material violations of these Terms.
Restriction or termination of access does not eliminate rights or obligations that arose beforehand, including obligations relating to:
- Accepted orders;
- Payments;
- Returns;
- Refunds; or
- Mandatory consumer rights.
Section 22 — Severability
If a competent court or other authority determines that any provision of these Terms is unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by applicable law.
The remaining provisions will continue to apply to the extent legally enforceable.
Section 23 — Governing Law and Consumer Rights
These Terms and your use of vivaluren.com are governed by applicable law.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to a customer under applicable law.
Any dispute relating to these Terms will be addressed according to the laws and jurisdictional requirements legally applicable to the relevant parties and circumstances.
Section 24 — Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our Site or Services;
- Business practices;
- Technology;
- Operational requirements; or
- Applicable legal or regulatory requirements.
The latest version will be published on the Site.
Where appropriate, the Last Updated date will also be revised.
Changes generally apply from the date the revised Terms become effective and will not unlawfully alter rights associated with orders accepted before that date.
Section 25 — Contact Information
If you have questions regarding these Terms of Service or use of the Site, please contact:
Brand Name:
vivaluren
Legal Company Name:
Shenzhen Yongchen Technology Co., Ltd.
Website:
vivaluren.com
Customer Support Email:
service@vivaluren.com
Customer Support Hotline:
+1 (406) 660-6866
Customer Service Hours:
9:00 AM–6:00 PM PDT
Business Address:
Room 1110A, Unit 2, No.478 Guiyue Road, Zhangge Community, Fucheng Sub-district, Longhua District, Shenzhen, China
The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd..