Contact Us

Thank you for choosing vivaluren.

The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd.

Shenzhen Yongchen Technology Co., Ltd. is the legal entity responsible for managing the operation of the vivaluren online store and providing customer service in connection with purchases made through the Site.

We aim to provide customers with clear information and accessible support throughout the shopping process, including before an order is placed, while it is being processed, and after delivery.

For common questions about products, orders, shipping, payments, returns, or refunds, customers may first review our FAQ and the relevant store policies available on the Site.

If additional assistance is needed, our customer support team is available to help.

Customer Support

Our customer service team may assist with matters including:

  • Questions about products and product information;
  • Order confirmation and order-status inquiries;
  • Shipping, delivery, and tracking questions;
  • Checkout and payment-related assistance;
  • Eligible requests to change or cancel an order;
  • Return and refund inquiries;
  • Damaged, defective, missing, or incorrect items; and
  • Other customer service or after-sales matters related to purchases made through the Site.

For assistance, please contact:

Customer Support Email:
service@vivaluren.com

Customer Support Hotline:
+1 (406) 660-6866

Customer Service Hours:
9:00 AM–6:00 PM PDT

If your inquiry concerns an order that has already been placed, please include your order number and a short description of the issue or request.

Providing complete order information can help our support team locate the relevant details and respond more efficiently.

Business Information

Brand Name:
vivaluren

Legal Company Name:
Shenzhen Yongchen Technology Co., Ltd.

Business Address:
Room 1110A, Unit 2, No.478 Guiyue Road, Zhangge Community, Fucheng Sub-district, Longhua District, Shenzhen, China

Customer Support Email:
service@vivaluren.com

Customer Support Hotline:
+1 (406) 660-6866

Customer Service Hours:
9:00 AM–6:00 PM PDT

Response Times

We make reasonable efforts to review and respond to customer inquiries during our regular customer service hours as promptly as possible.

Response times may occasionally be longer during weekends, public holidays, major sales or promotional periods, or times of unusually high customer-support volume.

For questions involving an existing order, including your order number and relevant details can help us review the matter more efficiently.

The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd.