Terms Of Purchase
1. About These Terms
These Terms of Purchase (“Terms”) apply to purchases made through vivaluren.com (the “Site”).
The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
These Terms should be read together with our applicable:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Any other policies or notices published through the Site
By placing an order through vivaluren, you acknowledge that you have had the opportunity to review these Terms and the applicable store policies.
Nothing in these Terms is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
2. Eligibility to Purchase
By placing an order through the Site, you confirm that:
- You have reached the legal age required to enter into a binding transaction in your jurisdiction;
- You have the legal capacity to complete the purchase;
- The information provided during checkout is accurate and complete;
- You are authorized to use the selected payment method; and
- You are legally permitted to purchase and use the products ordered.
The purchasing functions available through the Site may only be used for lawful purposes.
3. Product Information
We make reasonable efforts to provide clear and accurate information about products available through the Site.
Product pages may include information such as:
- Product descriptions;
- Images;
- Materials;
- Dimensions;
- Features;
- Specifications;
- Colors; and
- Prices.
Minor differences may occasionally occur due to:
- Screen or device settings;
- Photography and lighting conditions;
- Reasonable manufacturing variations; or
- Product or packaging updates.
These reasonable variations do not limit your rights where a product arrives damaged, defective, incorrect, unsafe, or materially different from its description.
If you believe a product is materially inconsistent with the information shown on the Site, please contact:
and review our Return & Refund Policy.
4. Product Suitability
Customers should carefully review available product information before completing a purchase.
Depending on the product, relevant information may include:
- Measurements;
- Materials;
- Features;
- Compatibility information;
- Intended use; and
- Usage instructions.
You are responsible for determining whether a product is suitable for your intended use based on the information available before purchase.
Nothing in this section limits your rights relating to damaged, defective, incorrect, unsafe, or materially misdescribed products.
5. Pricing
We make reasonable efforts to display accurate product prices throughout the Site.
However, occasional pricing, listing, or technical errors may occur.
If a material or obvious pricing error is identified before fulfillment, we may contact you to:
- Confirm the corrected price;
- Offer another appropriate option; or
- Cancel the affected order where reasonably necessary.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
Prices and promotional offers may change from time to time.
Such changes generally will not affect previously accepted and confirmed orders except where permitted or required by applicable law.
6. Placing an Order
Submitting an order through vivaluren.com represents your request to purchase the selected products.
Before submitting your order, you are responsible for reviewing:
- Product selections;
- Quantities;
- Contact information;
- Billing information;
- Shipping address;
- Applicable shipping charges; and
- Final order total.
Incorrect or incomplete information may result in processing or delivery delays.
Submitting an order does not automatically guarantee acceptance or fulfillment.
7. Order Review and Acceptance
Orders may be reviewed before fulfillment.
Where reasonably necessary, we may decline, restrict, or cancel an order in circumstances involving:
- Product unavailability;
- Material pricing or listing errors;
- Incorrect or incomplete order information;
- Payment authorization issues;
- Suspected fraud or unauthorized activity;
- Shipping restrictions; or
- Other circumstances that reasonably prevent fulfillment.
If an order is cancelled after payment has been successfully collected, the applicable amount will be returned to the original payment method.
8. Payments
Available payment methods will be displayed during checkout.
Payment options may vary depending on factors such as:
- Customer location;
- Device;
- Payment-provider availability; and
- Current checkout configuration.
Please review the available payment methods before completing your purchase.
By submitting payment information, you confirm that:
- The information provided is accurate;
- You are authorized to use the selected payment method; and
- You authorize the applicable payment provider to process the transaction.
Payments may be processed through independent third-party payment providers.
Where payment information is entered directly through an applicable payment processor, vivaluren may not directly receive or store complete payment-card details.
An order may not be processed if payment authorization is unsuccessful.
9. Product Availability
All products are subject to availability.
Inventory information displayed on the Site may change as orders are placed and stock levels are updated.
In some circumstances, an item shown as available may become unavailable before fulfillment.
If this occurs, we may contact you and provide an appropriate resolution, which may include:
- Removing the unavailable product from the order;
- Offering an alternative product with your approval; or
- Refunding the unavailable item.
We will not substitute a materially different product without your authorization.
10. Shipping and Delivery
vivaluren currently ships to addresses within the United States only.
Orders are generally processed within up to 5 business days after payment has been confirmed.
After dispatch, standard delivery within the United States generally takes approximately:
10–20 business days
Current standard shipping charges are:
Orders of $39.00 USD or More
FREE Standard Shipping
Orders Under $39.00 USD
$2.99 USD Standard Shipping
The applicable shipping charge will be displayed during checkout before the order is completed.
Delivery estimates begin after dispatch and do not include the order-processing period.
Delivery timeframes are estimates rather than guaranteed arrival dates and may occasionally be affected by:
- Carrier operations;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
For complete shipping information, please review our Shipping Policy.
11. Fulfillment
Orders may be fulfilled through facilities operated by us or through third-party fulfillment providers.
The fulfillment location used for a particular order may depend on:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Delivery destination.
The fulfillment location may differ from our registered business address.
We do not represent that every order is shipped from our registered business address or from a local U.S. warehouse.
The use of third-party fulfillment providers does not reduce or alter customer rights under our applicable store policies.
12. Shipping Information Provided by Customers
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error after placing an order, please contact:
as soon as possible.
Address-change requests should be submitted before the order enters processing.
Once processing or shipment preparation has started, we cannot guarantee that a shipping address can still be changed.
After an order has been dispatched, address changes are generally no longer possible through our system.
Please review all shipping information carefully before completing your purchase.
13. Order Changes
If you need to request a change to an order, please contact:
as soon as possible.
Order-change requests should be submitted before the order enters processing.
Once processing or shipment preparation has begun, changes cannot be guaranteed.
For complete information, please review our Return & Refund Policy.
14. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted before the order enters processing.
Once processing or shipment preparation has started, cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return procedure.
To request a cancellation, contact:
Please include your order number.
If an eligible cancellation is successfully completed, the applicable refund will be returned to the original payment method.
15. Returns
Eligible products may be returned within 14 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.
That policy explains:
- Return eligibility;
- The applicable return period;
- How to request a return;
- Return authorization;
- Return destination instructions;
- Return shipping responsibilities;
- Damaged, defective, incomplete, or incorrect products;
- Restocking fees; and
- Refund processing.
Please obtain the appropriate return instructions before sending any product back.
Do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
For eligible customer-preference returns, the customer is responsible for the applicable return shipping costs.
For qualifying damaged, defective, incomplete, incorrect, or materially misdescribed products resulting from a fulfillment error or qualifying product defect, customers will not be responsible for reasonable additional return shipping costs required to resolve the issue.
We do not charge a restocking fee for products that qualify for return under our policy.
16. Damaged, Defective, Missing, or Incorrect Products
If your order arrives:
- Damaged;
- Defective;
- Incomplete;
- Incorrect; or
- Materially different from the product description,
please contact:
Please provide:
- Your order number;
- A brief description of the issue; and
- Relevant photographs or videos where appropriate.
After reviewing the information provided, we will determine an appropriate resolution based on the circumstances.
Possible resolutions may include:
- A replacement;
- A refund;
- An authorized return; or
- Another suitable solution.
Where the issue results from our fulfillment error or a qualifying product defect, you will not be responsible for reasonable additional return shipping costs required to resolve the matter.
17. Refunds
Approved refunds are handled in accordance with our Return & Refund Policy.
Unless otherwise required by applicable law, approved refunds will be returned to the original payment method.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Banks, card issuers, or payment service providers may require additional time before a processed refund appears in your account.
18. Taxes
Applicable sales taxes or other legally required charges may be calculated and displayed during checkout where required.
Customers should review the complete order total, including:
- Product charges;
- Applicable shipping fees; and
- Any applicable taxes
before submitting payment.
The tax treatment of an order will depend on applicable law and the delivery destination.
vivaluren does not intentionally add undisclosed charges after an order has been submitted.
19. Promotions and Discount Codes
Promotional offers, discount codes, coupons, or special pricing may be subject to additional conditions.
These may include:
- Expiration dates;
- Product exclusions;
- Minimum purchase requirements;
- Usage limits;
- Customer eligibility requirements; or
- Other promotional conditions.
A discount must be successfully applied during checkout before the order is completed.
Unless otherwise stated, promotional offers cannot be applied retroactively to completed orders.
We may modify or discontinue promotional offers where reasonably necessary, provided doing so does not unlawfully affect orders that have already been accepted.
20. Fraud Prevention and Transaction Security
Orders may be reviewed for fraud prevention and transaction-security purposes.
If a transaction appears suspicious, unauthorized, or inconsistent with normal purchasing activity, we may:
- Request additional information;
- Delay processing while the transaction is reviewed;
- Restrict the transaction; or
- Cancel the order where reasonably necessary and permitted by law.
Nothing in this section permits us to retain funds for an order that has been validly cancelled where a refund is required.
21. Third-Party Service Providers
Certain parts of the purchasing and fulfillment process may involve independent third-party service providers, including:
- Ecommerce platform providers;
- Payment processors;
- Shipping carriers;
- Fulfillment providers; and
- Other operational service providers.
These providers may have their own terms, privacy practices, technical requirements, or service conditions.
We do not control every aspect of independent third-party services.
However, the use of third-party providers does not remove our responsibilities to customers under our published store policies or applicable consumer-protection laws.
22. Consumer Rights
Nothing in these Terms is intended to exclude, waive, restrict, or reduce any consumer right or remedy that cannot legally be excluded or limited.
Where applicable law provides additional mandatory protections, those protections will continue to apply.
23. Relationship With Other vivaluren Policies
These Terms should be read together with our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
Where the Shipping Policy or Return & Refund Policy contains more specific provisions relating to shipping, cancellations, returns, or refunds, the applicable specific policy will govern that matter to the extent permitted by law.
24. Updates to These Terms
We may update these Terms of Purchase from time to time to reflect changes in:
- Business practices;
- Products or services;
- Technology;
- Operational requirements; or
- Applicable laws and regulations.
The latest version will be made available through the Site.
Where appropriate, the Last Updated date will also be revised.
Changes generally apply from the date the updated Terms become effective and will not unlawfully alter rights relating to orders accepted before that date.
25. Contact Information
For questions regarding purchases, payments, orders, shipping, cancellations, returns, or refunds, please contact:
Brand Name:
vivaluren
Legal Company Name:
Shenzhen Yongchen Technology Co., Ltd.
Website:
vivaluren.com
Customer Support Email:
service@vivaluren.com
Customer Support Hotline:
+1 (406) 660-6866
Customer Service Hours:
9:00 AM–6:00 PM PDT
Business Address:
Room 1110A, Unit 2, No.478 Guiyue Road, Zhangge Community, Fucheng Sub-district, Longhua District, Shenzhen, China
The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd.