Privacy Notice

Introduction

Welcome to vivaluren.com (the “Site”).

The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

This Privacy Policy describes how we may collect, use, process, disclose, retain, and protect personal information when you visit our Site, make a purchase, create or manage an account, contact customer service, or otherwise interact with vivaluren and the services available through the Site.

Shenzhen Yongchen Technology Co., Ltd. is the legal entity responsible for operating vivaluren.com and for the handling of personal information associated with the Site.

We aim to provide clear information about our privacy practices and to handle personal information responsibly in accordance with applicable legal requirements.

By accessing or using the Site, you acknowledge the privacy practices described in this Privacy Policy.

Personal Information We May Collect

The personal information we collect may vary depending on how you interact with vivaluren, our Site, and our services.

Information You Provide Directly

We may collect information you voluntarily provide when you:

  • Place, update, or manage an order;
  • Create or manage a customer account;
  • Contact customer support;
  • Subscribe to promotional communications;
  • Participate in surveys, promotions, or offers;
  • Submit reviews or other content; or
  • Provide information relating to another recipient, such as when sending a gift.

Depending on your interaction with the Site, this information may include:

  • Name;
  • Email address;
  • Telephone number;
  • Billing information;
  • Shipping address;
  • Order details;
  • Transaction information;
  • Payment-related information; and
  • Information included in communications sent to us.

If you provide personal information relating to another individual, you should only do so where you have the appropriate permission or authorization.

Information Collected Automatically

When you browse or interact with vivaluren.com, certain technical and usage information may be collected automatically by us or by service providers acting on our behalf.

This information may be collected through technologies such as:

  • Cookies;
  • Pixels;
  • Log files;
  • Device identifiers;
  • JavaScript; and
  • Similar technologies.

Automatically collected information may include:

  • Browser type;
  • Device information;
  • Operating system;
  • IP address;
  • Online or device identifiers;
  • Pages or products viewed;
  • Links selected;
  • Referral sources;
  • Time spent on the Site;
  • Browsing and shopping activity; and
  • Interactions with marketing or advertising communications.

We may use this information to:

  • Operate and maintain the Site;
  • Improve Site performance and functionality;
  • Understand how visitors use our services;
  • Support shopping-cart and checkout functions;
  • Detect or prevent fraudulent activity;
  • Measure marketing effectiveness; and
  • Provide relevant content or advertising where permitted by applicable law.

Information From Third Parties

We may receive information from third parties that assist us in operating our online store and providing services to customers.

These providers may include:

  • Shopify or other ecommerce technology providers;
  • Payment processors;
  • Shipping carriers;
  • Fulfillment partners;
  • Analytics providers;
  • Advertising and marketing providers;
  • Fraud-prevention services; and
  • Customer-support service providers.

Where permitted by applicable law, information received from these providers may be combined with information you provide directly or information collected through your use of the Site.

How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling purchases;
  • Managing payment transactions;
  • Coordinating shipping and delivery;
  • Sending order and tracking updates;
  • Handling eligible cancellation requests;
  • Processing returns and refunds;
  • Responding to customer-service inquiries;
  • Maintaining customer accounts;
  • Operating, maintaining, and improving the Site;
  • Detecting fraud or unauthorized transactions;
  • Protecting the security of our services;
  • Measuring business and marketing performance;
  • Sending marketing communications where permitted;
  • Personalizing certain content or offers;
  • Complying with applicable legal obligations; and
  • Enforcing our policies and legal rights.

We may also use information for additional purposes disclosed at the time of collection or where otherwise permitted by applicable law.

Cookies and Similar Technologies

vivaluren.com may use cookies and related technologies to operate the Site and improve the customer experience.

Essential Cookies

Essential cookies may support functions including:

  • Shopping-cart operation;
  • Checkout;
  • Account access;
  • Site security;
  • Fraud prevention; and
  • Core website functionality.

Certain parts of the Site may not function properly without these cookies.

Analytics and Performance Cookies

Analytics technologies may help us understand:

  • How visitors navigate the Site;
  • Which products or pages receive attention;
  • How Site features perform; and
  • Where technical or usability improvements may be needed.

Functional Cookies

Functional cookies may remember preferences such as:

  • Language;
  • Currency;
  • Delivery region; and
  • Other Site settings.

Advertising Cookies

Where permitted by applicable law, advertising technologies may be used to:

  • Measure advertising performance;
  • Understand engagement with promotional content;
  • Provide advertising that may be more relevant; and
  • Reduce unnecessary repetition of advertisements.

Where applicable law requires consent before non-essential cookies are used, we will provide appropriate consent or preference options.

You may also be able to manage certain cookies through your browser settings, device settings, or privacy controls available through the Site.

Disabling certain cookies may affect Site functionality.

Analytics and Advertising Providers

We may work with independent analytics and advertising providers to better understand how customers use the Site and how our marketing performs.

These providers may use:

  • Cookies;
  • Pixels;
  • Device identifiers;
  • Web beacons; or
  • Similar technologies.

Their processing activities may be subject to their own privacy policies and applicable legal obligations.

Global Privacy Control and Do Not Track

Some browsers and devices support privacy signals such as Global Privacy Control (“GPC”) or Do Not Track (“DNT”).

Where required by applicable law and technically supported, we may recognize an applicable GPC signal as a request to opt out of certain privacy activities.

Depending on the applicable law, this may include:

  • Targeted advertising;
  • Sale of personal information; or
  • Sharing of personal information.

Because there is currently no universal standard governing responses to all DNT signals, the Site may not respond to every Do Not Track request.

How Personal Information May Be Disclosed

We may disclose personal information where reasonably necessary to operate our business, provide our services, comply with legal requirements, or protect legitimate interests.

Service Providers

Personal information may be provided to service providers involved in:

  • Ecommerce technology;
  • Payment processing;
  • Shipping and fulfillment;
  • Customer support;
  • Website hosting;
  • Analytics;
  • Advertising and marketing; and
  • Fraud detection and prevention.

These providers may receive personal information reasonably necessary to perform their services.

Business and Marketing Partners

Where permitted by applicable law, certain information may be disclosed to business or marketing partners for purposes such as:

  • Supporting services;
  • Administering promotions;
  • Measuring advertising performance; or
  • Supporting marketing activities.

Legal and Security Purposes

Information may also be disclosed where reasonably necessary to:

  • Comply with applicable laws or regulations;
  • Respond to valid legal processes;
  • Cooperate with lawful requests from public authorities;
  • Investigate or prevent fraud;
  • Protect customers, the Site, or our services;
  • Enforce our agreements or policies; or
  • Establish, exercise, or defend legal rights.

Business Transactions

If Shenzhen Yongchen Technology Co., Ltd. becomes involved in a merger, acquisition, restructuring, financing transaction, asset sale, or similar corporate transaction, personal information may be disclosed or transferred in connection with that transaction, subject to applicable law.

Marketing Communications

Where permitted by applicable law, vivaluren may send promotional emails or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the relevant message.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related messages, including:

  • Order confirmations;
  • Shipping notifications;
  • Delivery updates;
  • Refund notifications;
  • Account-related communications; and
  • Customer-service messages.

SMS Communications

If SMS functionality is available and any consent required by applicable law has been provided, we may send text messages relating to:

  • Orders;
  • Service updates; or
  • Promotional communications.

Where applicable, you may opt out of promotional SMS messages using the method provided in the relevant message.

Your mobile carrier may apply message or data charges.

Data Retention

We generally retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained where necessary to:

  • Complete and document transactions;
  • Maintain financial, tax, or business records;
  • Provide customer support;
  • Detect or prevent fraud;
  • Resolve complaints or disputes;
  • Enforce contractual rights; and
  • Meet applicable legal obligations.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to help protect personal information from:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration; or
  • Unauthorized disclosure.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Payment-related information may be processed by applicable third-party payment providers using their own security systems and safeguards.

International Data Transfers

Some service providers used by vivaluren may operate or process information in countries or regions different from where you live.

As a result, personal information may be transferred to, stored in, or processed in another jurisdiction.

Where applicable law requires specific protections for international data transfers, appropriate safeguards or legally recognized transfer mechanisms may be used.

We do not represent that all personal information will be stored or processed exclusively within any particular country.

Your Privacy Rights

Depending on your country, state, or region of residence, applicable privacy laws may provide certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to eligible personal information;
  • Request correction of inaccurate information;
  • Request deletion of eligible information;
  • Request restrictions on certain processing;
  • Request a portable copy of certain information;
  • Object to certain processing activities;
  • Withdraw consent where applicable; and
  • Opt out of certain targeted advertising, sale, or sharing activities where legally available.

Privacy rights may be subject to applicable exceptions, limitations, and identity-verification requirements.

To submit a privacy-related request, please contact:

service@vivaluren.com

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include:

  • Obtaining information about categories of personal information collected;
  • Requesting access to personal information;
  • Requesting deletion of eligible information;
  • Correcting inaccurate personal information;
  • Receiving certain information in a portable format;
  • Opting out of certain targeted advertising; or
  • Opting out of the sale or sharing of personal information where those terms are defined by applicable law.

Where applicable, privacy requests may be submitted through the contact details provided in this Policy or through privacy controls available on the Site.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Children's Privacy

Our Site and services are intended for a general adult audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection would violate applicable law.

If you are a parent or legal guardian and believe that a child has improperly provided personal information through our Site, please contact us so that we can review the matter and take appropriate action where required.

Third-Party Websites and Services

The Site may contain links to websites, platforms, or services operated by independent third parties.

We do not control and are not responsible for the privacy, security, or content practices of those third parties.

We encourage customers to review the applicable privacy policy before providing personal information to an external website or service.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations;
  • Services;
  • Technology;
  • Privacy practices; or
  • Applicable laws and regulations.

When changes are made, the revised version will be published on this page.

Where appropriate, the Last Updated date shown at the beginning of this Privacy Policy will also be updated.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have questions about how your personal information is handled, please contact us:

Brand Name:
vivaluren

Legal Company Name:
Shenzhen Yongchen Technology Co., Ltd.

Website:
vivaluren.com

Customer Support Email:
service@vivaluren.com

Customer Support Hotline:
+1 (406) 660-6866

Customer Service Hours:
9:00 AM–6:00 PM PDT

Business Address:
Room 1110A, Unit 2, No.478 Guiyue Road, Zhangge Community, Fucheng Sub-district, Longhua District, Shenzhen, China

The vivaluren online store is owned and operated by Shenzhen Yongchen Technology Co., Ltd..